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After I make my reservation, how long does it take to get a reservation confirmation?
Within 1-2 working day (not including Sunday & Public Holidays). When you make a reservation with us, within hours, you will receive our Reservation Acknowledgement via e-mail, confirming that your reservation request is now being processed. If you do not receive any mail from us within 1 working day after placing your reservation, please kindly contact us immediately at villamortour@gmail.com.

At the same time we will contact and secure your reservation request with the hotel property. Assuming availability, a reservation is then made with your information confirming your reservation and we will advice you the payment procedures as a guarantee of reservation, total amount will be settled on or before the due date specified on your booking confirmation.

Usually within 1 working day, we will send you a confirmation with your reservation details via e-mail or fax. If your reservation is fully paid, a check-in voucher showing your reservation details, full name as in passport will be directly faxed from the local ground handling agent.

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